Citizen platforms and departmental systems for the public sector

Records sit in departmental databases and in applications hosted at NIC. Files move through e-Office. Citizens see little of their own case. Each new service needs data from a system that has no interface. One department asks another for data by letter. The letter waits in a queue until someone with the right login pulls the figures from a system built for a different purpose. Officers want dashboards. They cannot get a clean feed.

• Citizen platforms

  applications, status tracking and documents for the public.

• Investor platforms

  holders see their holdings and records without a registrar's queue.

• Departmental digitisation

  paper workflows turned into approval systems with an audit trail.

• E-governance systems

  dashboards, project monitoring and case handling for officers.

• India Stack links

  sign-in, document and identity services through DigiLocker, API Setu and Aadhaar.

• GFR 2017 and GeM govern how an engagement is bought.
• CVC guidelines apply.
• STQC certification applies where a tender asks for it.
• MeitY policies and data localisation decide where data lives.
• The DPDP Act applies, with exemptions for some state processing.

Each rule changes what the system must record.

Build-operate-transfer is available when a unit we set up is meant to pass to your department.

• Citizens and investors apply, track a case and fetch a document without visiting an office or a registrar.
• Officers approve on a screen, and each step is stamped with who acted and when.
• Department heads read progress from a dashboard fed by the same records.

Related services: technology advisory and data and cloud.

• Which services do citizens or investors use most, and how do they apply today?
• Which systems hold the data, and who hosts them: NIC, a vendor or the department?
• Which identity and document services should the platform use: Aadhaar, DigiLocker, API Setu?
• Which procurement route governs this work, and which documents does it need?
• Where must the data stay, and who operates the system once it is live?

A single citizen-facing service with a full audit trail is the usual first release, because it shows officers how the whole flow works. Further services reuse the same sign-in, document and approval modules. That keeps each new one small.

• Management standards

  Brihat holds ISO/IEC 27001 (information security) and ISO 9001 (quality management).

• Empanelment

  Brihat is empanelled for government and public-sector work.

• Company details

  registered head office in Ranchi, Jharkhand, with a delivery office in Noida.

We study how a file moves through your office, at your site or at our Noida office. You receive a process map and a plan in phases. You can stop after any phase and keep what it produced. Your department's own repository holds the code from the first commit.